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The Basics

Refunds and Returns

Our Money Back Guarantee

We are confident that you'll love Good Science Beauty skincare. If for whatever reason you are not entirely happy with your product, we'll issue you a refund for up to 30 days after purchase.

For the holiday season, we've extended our Money Back Guarantee to 60 days. So if you purchase Good Science Beauty skincare as a gift, you'll have plenty of time after the holidays to claim a refund if the gift doesn't meet expectations.

Returns

In case the product is unopened or in the unlikely event that there are issues with the product that we'd like to investigate, we will provide you with a return label and ask you to send the product back to us.

Damaged Items

If you receive your product damaged, please email a photo of the item to hello@goodsciencebeauty.com and we'll send you a replacement as quickly as possible.

Missing items

If your package is missing, please have a look around your property to see if it was left somewhere out of sight. You could also ask your neighbors if they didn't perhaps pick up the package for you.

If the package is still not found, we will start a trace with the shipping service used. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.